![]() While the good far outweighs the bad, some IT workers also have reservations about AI. Six out of 10 think they’ll work alongside intelligent robots within five years. 59% of other IT staff) believe that AI will be a critical element of their company’s business strategy… and relatively soon. In businesses using or planning to use AI, nearly three-fourths of IT professionals think AI can automate tasks so humans can focus on strategic initiatives.Īdditionally, among businesses using or planning to use AI, approximately two-thirds of IT professionals (79% of senior IT leaders with director titles or higher vs. In an environment where efficiency is prioritized, many IT professionals believe AI technology can help optimize workflows and offer real business value. Why are businesses bullish on artificial intelligence (AI)? Meanwhile, spending on managed services (which can be used to service both cloud and on-prem infrastructure) rose to 18% of IT budgets in 2023, up from 15% before the pandemic. But with more workers returning to the office, cloud spending plans have since fallen back to 23% of planned 2023 IT budgets. 40.1% some workers).Īccording to our data, this transition back to in-person environments will influence a rebalancing of spending across hardware, software, cloud, and managed services.Ĭloud spending plans rose from 22% of overall IT budgets in 2020 to 26% in 2022. ![]() As of June 2022, among companies that allowed remote work in recent years, 85% had asked employees to return to physical offices (44.4% all workers vs. Now, companies are exploring new, long-term working environments as some pandemic trends wane. 43% in 2022), which was largely attributed to the shift to remote work. Research Highlights :ĭuring the pandemic, we saw a shift away from on-prem hardware and software spending, and into “outsourced” cloud-based and managed services (combined 37% of IT budgets in 2020 vs. This edition of the 2023 State of IT focuses on business plans in North America and Europe, with special reports on APAC and LATAM to follow soon after. In June 2022, amid this fog obscuring the future of the multi-trillion-dollar B2B IT industry, Spiceworks Ziff Davis (SWZD) surveyed 1,400+ IT professionals representing companies in North America, Europe, Asia (APAC), and Latin America (LATAM) to gain visibility into how recent events would impact organizational plans to invest in technology. Stock markets were down significantly from 2021 highs, and changes in market conditions prompted many businesses to evaluate how to batten down the hatches to weather an economic downturn. With inflation rising at a pace not seen in 40 years (e.g., up 8.6% between May 20 in the U.S.) and soaring energy costs impacting the broader economy (up 34.6% year-over-year), many companies missed their Q1 earnings targets. Midway through 2022, the global business forecast was overcast with a high chance of uncertainty.
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